Create Wallet

How to Create Your NEOPIN Wallet

1. Google Account Login

1. Click [Create Wallet] on the top of the home screen and click [Sign up with Google account].
2. Select your Google account.
  • To create NEOPIN Wallet, you need to agree to the "Terms of Service" and "Privacy Policy". After reviewing the terms, click the [Agree] button at the bottom to proceed to the Recovery Phrase stage.
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2. Saving Recovery Phrase

1. 24-word Recovery Phrases will be issued for the purpose of account recovery.
2. After saving the Recovery Phrase separately, select the phrase in the correct order on the "Check Recovery Phrase" screen.
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  • Write down or copy the 24-word Recovery Phrase on the screen in the order given and store them in a safe place.
  • If you have replaced or lost your phone, or if you have deleted and reinstalled the NEOPIN App, you can restore your wallet by entering the Recovery Phrase.
  • The Recovery Phrase cannot be restored when lost.
  • The Recovery Phrase can only be used in NEOPIN service.
▶ If you lose the Recovery Phrase, you cannot restore your NEOPIN wallet. Be sure to keep the Recovery Phrase in a safe place.
▶ It is safer to keep the Recovery Phrase as a written copy rather than simply storing it on the phone.

3. PIN Code

1. Set your own 6-digit PIN code to be used for the authentication to confirm the transaction in NEOPIN
2. Re-enter your 6-digit PIN code.
3. [Optional] Enable biometric authentication (Face ID / Fingerprint) to be used for the authentication
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  • PIN code can be set when NEOPIN App is installed or re-installed
  • Your recovery phrase is required to reset your PIN code. Please be sure to save your recovery phrase securely.
  • PIN code is the information required to confirm your transaction. Please keep it not exposed to the public.

4. KYC Verification

1. On the KYC verification screen, click the "Start KYC" button to proceed with the KYC verification process.
2. Select the type of ID you would like to upload and the issuing country.
3. Take a photo of your ID following on-screen instructions.
4. Make sure your ID information is entered correctly. If yes, click the "OK" button.
  • Incorrect information can be entered or modified manually.
5. Grant access to the camera, then take a selfie following on-screen instructions.
6. Allow location access, then click on the map to enter your address information.
7. KYC verification is complete.
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8. When the KYC verification review is completed, you are ready to use the NEOPIN service.
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  • KYC verification is a statutory procedure to comply with KYC (Know Your Customer), AML (Anti-money Laundering), and CFT (Combating the Financing of Terrorism) regulations; submitted materials will not be used for any purpose other than KYC verification.
  • The result of KYC verification will be notified via email or push message within 2-3 days from the date of request.
  • If the KYC verification review has been rejected, please check the precautions once again and request again.
▶ (For Korean ID) Please cover the latter half of your resident registration number or driver’s license number on the ID when taking photos for protection of personal information.