App settings

How to Set-up Your NEOPIN App Settings

1. KYC Verification

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  • You can check the KYC verification status in [Settings] tab - [KYC Verification].
  • The certification status is displayed as "KYC required", "in progress", "rejected", or "completed".
  • Users who are "KYC required", "KYC in progress" or "KYC rejected" may have restrictions in using the NEOPIN service.
  • The result of KYC verification will be notified via email or push message within 2–3 days from the date of request.
  • If the KYC verification review has been rejected, please check the details once again and request a re-examination.

2. Security Setting

  • In the [Settings] tab - [Security Settings], you can check the Recovery Phrase, reset OTP or change App Lock setting.

2-1. Check the Recovery Phrase

1. Click the [Settings] tab - [Security Settings] - [Check Recovery Phrase].
2. After entering the OTP code, check the generated Recovery Phrase.
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  • If the Recovery Phrase is lost, it cannot be restored.
  • If you have replaced or lost your phone, or if you have deleted and reinstalled the NEOPIN App, you can restore your wallet by entering the Recovery Phrase.

2-2. OTP Reset

1. Click the [Settings] tab - [Security Settings] - [Reset OTP].
2. If you enter 24-word Recovery Phrase, a new Setup Key will be issued.
3. Re-register the newly issued Setup Key to the OTP app and activate the OTP code.
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  • Once the OTP is reset, the previous Setup Keys and OTP codes cannot be used.
  • Make a note or copy the Setup Key and store it in a safe place.
  • If the OTP registration information is deleted due to replacement or loss of the mobile phone, re-registration is required using the Setup Key.

2-3. App Lock Setting

1. Click the [Settings] tab - [Security Settings] - [Lock app].
2. If you enter a 6-digit number to be used as the App Lock Passcode, NEOPIN App Lock will be activated.
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  • When the App Lock is enabled, click the [Settings] tab - [Security Settings] - [Reset app Lock Passcode] to reset the App Lock passcode.
  • If you register additional biometric authentication information, you can unlock the app more quickly.
  • If you forget the App Lock passcode, you can reset it using the OTP code.

3. Other settings

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  • In the [Settings] tab, you can manage all the necessary settings when using NEOPIN.

※ Delete Account

Account deletion is available only after all assets in the account are withdrawn.
Case 1. Users with assets
  • You cannot delete your account if there is any deposited asset of $10 or more in NEOPIN Wallet.
  • Return to the [Wallet] tab, cancel all subscriptions, transfer all remaining assets to another wallet, and request for account deletion again.
Case 2. Users without assets
1. [Settings] tab - Click the "Permanently Delete Account" button in [About].
2. After reviewing the Account Deletion Policy, enter "I agree" at the bottom to permanently delete your account.
3. When the deletion is complete, you will be directed to the home screen.
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  • Once your account is permanently deleted, you cannot sign up again.
  • Once your account information and personal data in all NEOPIN services permanently deleted, they cannot be recovered. Please consider carefully before proceeding with the account deletion.
  • Assets sent to a permanently deleted account cannot be recovered.
  • Assets cannot be recovered if there are pending transactions.